help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta & Alta HR won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-09-2020 13:21 - last edited on ‎12-10-2020 05:36 by Fitbit Moderator

‎12-09-2020 13:21 - last edited on ‎12-10-2020 05:36 by Fitbit Moderator

  • I alternated using both devices, while one alta was charging I always had a back up until they both stopped working recently. I've tried recharging, resetting, cleaning my chargers & devices with canned air. Nothing works, they turn on & immediately off. I know they are charged because they are still syncd to my phone & say the batteries are full yet they do not work? Is this a scheme to get me to buy new ones? I've heard about tech companies using a method of slowing down previous/older versions hardware or making it faulty to get people to buy the lastest model but I don't want to believe that. Where can I send my devices to get them fixed? 

Please help! 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-04-2021 10:52

‎01-04-2021 10:52

Hi @xohill, welcome to the Forums.


Thanks for all the troubleshooting performed before reaching out. To make sure that your Alta and your Alta HR are currently syncing, please check on your app the last time both synced. If they are not syncing, please try the steps in this link Why isn't my Fitbit device's battery charging?. If the instructions do not help, please let me know the model of your mobile device.

Let me know how it goes. 

Best Answer
0 Votes