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Alta band broke

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‎10-15-2020 07:06 - last edited on ‎01-11-2021 10:13 by Moderator Alum

‎10-15-2020 07:06 - last edited on ‎01-11-2021 10:13 by Moderator Alum

Band broke as well as the chip part that connects the band. No longer have warranty just wondering if it’s something that can be fixed? 

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 10:14 - last edited on ‎04-09-2025 08:38 by Fitbit Moderator

‎01-11-2021 10:14 - last edited on ‎04-09-2025 08:38 by Fitbit Moderator

Welcome to the Community, @Sarahmichelle99.

Regarding your tracker's broken band, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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