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Alta battery not holding a charge as long

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‎01-15-2017 09:08 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎01-15-2017 09:08 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

I got my Alta in early August 2016. It used to keep a full charge for a couple days after I charged it. Not anymore. I charged it yesterday and not even 24 hours later it's down to medium. I Googled it and tried the following - auto sync is off and movement reminders are off so I'm not killing the battery with those. What's going on? I had a Zip for two years no problems at all. I'm upset. 

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42 REPLIES 42

‎04-29-2019 13:13

In response to JMWI2017

‎04-29-2019 13:13

Why is my Alta Fitbit only holding a charge for   3 hours?

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‎04-30-2019 10:22

In response to Woodruff7829

‎04-30-2019 10:22

Hi @Woodruff7829 , welcome on board!

 

There are some factors that may affect the battery level on your Alta, such as how the device is charged or how frequently you use its features. If you've not done so, please try charging your device for around 2 hours using either a USB port from a computer or a UL-certified USB adapter into the wall. Also try turning off the features you’re not currently using. You can check more tips to maximize the battery life in our help article.

 

Keep me posted.

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‎05-12-2020 09:00

‎05-12-2020 09:00

Please advise what to do if you cleaned the charger and held down the button for3-5 n seconds. What is the next thing I can do. My fitbit just holds a charge for 1 day. Please advise

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