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Alta didn't transfer my active minutes

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‎01-17-2021 14:50 - last edited on ‎01-28-2021 13:36 by Moderator Alum

‎01-17-2021 14:50 - last edited on ‎01-28-2021 13:36 by Moderator Alum

My Alta would not sync this afternoon, so I "forgot" the device from my phone and re-paired it. The sync correctly counted the 10,000 from this afternoon but shows ZERO activity and ZERO minutes for that period, which included a 3-mile hike.

 

 

Moderator Edit: Clarified subject

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‎01-28-2021 13:37 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

‎01-28-2021 13:37 - last edited on ‎08-26-2024 04:50 by Fitbit Moderator

Welcome to the Forums, @SGSB.

Thanks for troubleshooting this syncing issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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