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Alta distance and food issues

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‎07-08-2020 09:26 - last edited on ‎02-08-2021 06:49 by Moderator Alum

‎07-08-2020 09:26 - last edited on ‎02-08-2021 06:49 by Moderator Alum

Normally, when I enter one item from a meal I often eat, the other items pop up to make logging easier. Now all the other items enter in at 0 calories whereas they used to populate accurately. Suggestions?

 

Also, my Fitbit does not record one route I walk accurately--it is short about a mile compared to my friends' devices. 

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 06:50 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

‎02-08-2021 06:50 - last edited on ‎08-26-2024 04:00 by Fitbit Moderator

Welcome to the Community, @EmilyKH.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Happy stepping!

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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