Alta doesn't work after disconnected from power supply

[SunsetRunner]

I haven't use my Alta for some time and tried to get it out of the closet.

Now it doesn't work if not connected to the cable.

While it's connected everything looks good. I can sync, tap, etc.

After I disconnect, I can keep the screen alive if I keep taping it non stop (so battery is NOT the problem). I've tested and I can keep it going for minutes, as long as I keep taping.

While I am walking and taping it's also in sync with the iPhone app and I can see the "full battery" status and the steps counting up. Everything else also works fine for as long as I keep the screen alive.

The problem is once I stop taping, and the screen goes dark, it doesn't respond to taping anymore.

The screen doesn't turn on again. And the connection with the phone is lost. Basically it shuts down completely and won't turn on again unless plugged. 

It has the latest 21.40.2 firmware version

I've tried to contact support and the only troubleshooting advice they gave me was

1: clean the connections

2: recharge

3: restart

Seriously. That's ridiculous "support" 

And then they sent me a 35% coupon to be used within 30 days, to buy another piece of their garbage.

It's infuriating the lack of "care" from customer support, the lack of quality in the product, and absence of a solution that seems to be purely caused by software malfunction. 

Anyone has found a solution for this problem?

[Odyssey13]

Seems you deleted your account before anyone could reply to your post, so you won't be able to read any replies. Sorry you didn't stick around.

[AnonymousRunner]

I have exactly the same problem. So please let me know what's the answer!

Btw, AFAIK the community posts are publicly available. So whoever posted it is still be able to read replies. 

And I am actually looking for one myself

Moderator edit: merged reply