help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta fully charged is not turning on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-06-2020 07:01 - last edited on ‎01-10-2021 13:42 by Fitbit Moderator

‎10-06-2020 07:01 - last edited on ‎01-10-2021 13:42 by Fitbit Moderator

I haven't used my Alta in a long time. It has a full battery.  I've tried to sync it, I have tried  unpairing it, I tried to pair it again and it said I already had one attached to account, I tried to forget the alta and add it back but it won't let me.I'm at a loss. HELP!  I am a chronic pain patient and trying to set goals to get stronger for a big surgery coming up and I really really need help.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2021 13:44

‎01-10-2021 13:44

Hi @Rnsklc, welcome to the Community Forums!

 

Thanks for all the troubleshooting performed prior posting. If the situation with your Alta persists and you haven’t tried so you can restart your device by following the steps in this link How do I restart my Fitbit device?. To confirm that your device is paired to your account you can go to your Fitbit app and tap on your profile picture, you should be able to see the devices paired to your account.  

 

I’ll be around if you need help.

Best Answer
0 Votes