Alta heart rate and battery issues

[PPHoch]

My Fitbit alta sucks.

1. keeps needing to be recharged 3-4 days after a charge... and it won't fully charge unless I leave it on the charger overnight.

2. the heart rate monitor doesn't seem to work at all.  it's been weeks since it's captured my heart rate.

the Fitbit team offered me a discount for a replacement unit but what they need to do is develop and produce a product that works.  this is the 3rd unit in a row that's failed me.   

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @PPHoch.

I understand how are you feeling and appreciate all the efforts in trying to fix the issues you are having with your Fitbit. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.

[PPHoch]

By the way, my problem seems to be VERY common.  I now have to charge it every 2-3 days and the HR monitor hasn't worked for months. Ridiculous.  I hope that Google didn't overpay for you all.  This is my 3-4th Fitbit from you all in 5 years or so.  they keep dying!