Alta hr wont connect to bluetooth

[SuffolkScot]

After collecting my new alta hr today I'm disappointed to find it won't connect to my Bluetooth.  I have previously had a charge hr and flex and had no issues connecting either of these with initial set up. So far I have uninstalled and reinstalled the app, turned my phone off and on again, turned Bluetooth on and off again but no luck so far.

Does anyone have any suggestions?  Thanks for any advice

[SuffolkScot]

After an hour and a half of doing all of the above I have finally managed to get it to sync. A frustrating start to my new fitbit 😡

[NellyG]

That sounds frustrating. I hope it syncs OK from now on!

[PattyAnnStew]

glad to know it is not just me I was so excited to get this, I may stick with my one, been at it 2 hours

[CMGK]

Just got my Alta HR having same issues unable to pair my Alta HR with my iPhone 6plus via Bluetooth. Have done everything I see on this forum and nothing is working. HElp!

[SantiR]

I hope you're doing well @PattyAnnStew and welcome to the Fitbit Community @CMGK! Are you still experiencing issues when syncing your Alta HR's? If you do, I recommend performing these syncing troubleshooting steps for iOS devices to fix!

If you are not able to pair it to your account; please do this:

• Restart Bluetooth (turn it off, wait 10 seconds, turn it back on).
• Log out from the Fitbit app.
• Reboot your phone.
• Log back in to the Fitbit app.
• Try these set up steps for iOS devices.

@SuffolkScot Thanks for joining the Fitbit forums! Glad to hear you are back on track now. How is it working? Is it syncing properly now? 

Also, feel free to update the Fitbit app for Android devices to its latest version (which is version 2.45, released on March 20, 2017).

Keep me posted! 

[PattyAnnStew]

Thank you, it syncs with my IPhone, so I am okay.
With further investigation I discovered that it would work if I have cellular connection on my IPad which I do not. That is the problem

Sent from my iPad

[SuffolkScot]

All is working well now after my frustrating start, thanks for your reply 😀

[CMGK]

Got it resolved. After a very frustrating and time consuming set up and
repeatedly start over process, it is now working. Thanks.

[Ynotbbad]

My Alta HR won't connect to Bluetooth on my Android Moto X phone.  I've uninstalled/reinstalled the app, turned off Bluetooth and still nothing. I was able to have the notifications/Bluetooth connectivity with my Charge HR.

Any assistance you can provide would be greatly appreciated.

[PattyAnnStew]

Does the Moto, have a setting for Bluetooth?
I go the that app and it shows my devices, it shows the AltaHR not connected, I have to tap it and then click again, it should begin to work.
This may not work for you, I'm not sure how your system is set up.

Sent from my iPad

[Bellasmom11]

Have tried for 2 days to get my app on my note5 to even find it. When it did find it to put in the code the alta hr Only says is fitbit.com/setup. Ready to return it! Very frustrated!!

[PattyAnnStew]

Did you go to FitBit setup? My Bluetooth tooth automatically generated a list of available devices. I'm not aware of how other systems share Bluetooth info.

Sent from my iPad

[Bellasmom11]

Yes & it directed me to Google play to my app & I did the update, restarted my phone, followed the instructions. I have a collection of fitbit.com & never had a problem changing them out. 

Figured it out. Can't replace my current Alta with the HR. Deleted it & the app found the new Alta HR just fine. That is probably an important bit of info for new purchases. 

Moderator edit: Merged posts

[SunsetRunner]

Thanks for the tip, as soon as I unpaired my alta and set up a new device the alta hr was right there and waiting to be set up

[Kdh22]

Hi, I was super frustrated until I realized I bought an "Alta," and was trying to connect to the "Alta HR" software....as soon as I selected the Alta, it connected right away...I'm thinking I'm not alone, as they look pretty much the same.

[Kiloo]

The fitbit app is up to date.

My Android version is up to date.

The Alta HR screen won't show anything other than the setup URL.

The fitbit is on and fully charged.

There are no other trackers nearby.

Location settings are on, the fitbit app has been authorized to access.

I have tried to connect my Samsung Galaxy S4 for over an hour, restarted the phone, the bluetooth, the Alta HR, but it just. will. not. connect.

Please help!

[ArosaNick]

New Alta HR ... Will not connect to Bluetooth on my MacBook pro (iOS 10.12.5)

[NellyG]

Do you have any other devices in the house (mobile phone, tablet, laptop etc) with bluetooth turned on? If so, turn it off on all other devices and try again. Let us know if that helps (or not lol)

[Ed_Public]

If you have an Alta HR be sure you select Alta HR from the list of trackers. When I tried to install mine I kept selecting Alta instead of Alta Hr. Kept getting the message "not connecting" and "Bluetooth not connecting". Real frustrating. As soon as I chose the right tracker it paired immediately, updated the firmware and synced.