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Alta hr wont connect to bluetooth

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‎03-17-2017 14:48 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎03-17-2017 14:48 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

After collecting my new alta hr today I'm disappointed to find it won't connect to my Bluetooth.  I have previously had a charge hr and flex and had no issues connecting either of these with initial set up. So far I have uninstalled and reinstalled the app, turned my phone off and on again, turned Bluetooth on and off again but no luck so far.

 

Does anyone have any suggestions?  Thanks for any advice

 

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81 REPLIES 81

‎11-12-2020 10:13

In response to Happy1975

‎11-12-2020 10:13

My is doing the same thing!!

Sent from my iPhone
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‎05-20-2021 03:01

In response to SantiR

‎05-20-2021 03:01

I have tried the above steps, but my Fitbit app will not connect to my Bluetooth,  I have a Samsung phone through Optus. Is there any other options I could try

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