Alta hr wont connect to bluetooth

[SuffolkScot]

After collecting my new alta hr today I'm disappointed to find it won't connect to my Bluetooth.  I have previously had a charge hr and flex and had no issues connecting either of these with initial set up. So far I have uninstalled and reinstalled the app, turned my phone off and on again, turned Bluetooth on and off again but no luck so far.

Does anyone have any suggestions?  Thanks for any advice

[JoggerBLN]

Hi, my AltaHR syncs only if I set it up as a new device. From that point on all further sync attemps fail. I've noticed the sync suspention just after the last app update. I'm using android 7 on a lenovo K6.

[NellyG]

Unfortunately I don't think that phone is on the Supported Devices list so that is probably why you are having problems. Do you have a tablet or laptop you could use for more reliable syncing?

[JoggerBLN]

Hi @NellyG, thanks for the reply.

Same with Iphone SE.
And it's been working fine before the last days. The phone supports bluetooth 4 incl. BLE. Is the app connecting with other means than provided androids BT API's?

[NiraG]

My AltaHR (a few months old) suddenly is not recognized by bluetooth on my mobile app. Cannot sync since last night. HELP

[wayneruel05]

Hi,

I have my fitbit for a year now and has been amazing! I use to have same
problem when I was using samsung 7. Now I am using s9 and no issues! When I
had that problem before, I use to connect my fitbit to my tablet and then
it will connect again and update! It's worth trying it!

I am positive you will get sorted.

Regards!

Moderator edit: personal info removed

[NiraG]

my device is not recognized by any blue tooth carrying device. could
something have happened to the blue tooth in it?

[NellyG]

Try the following. Ifbthat doesnt work contact Support (Link in my signature )

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

[JanèD]

how did you get it go sync ? mine won't

[Cazmay]

Take it back and exchange it for one that is not remotely connected to FITBIT.

This company obviously does not care less that they have hundreds of thousands of customers who have a useless piece of kit.

Maybe the media ought to take this one on. Because we are just fobbed off with the promise of an update at some stage?????? NOT GOOD ENOUGH FITBIT

[ToWorldMe]

I have the same problem: My phone have a connection and good work, but PC can't do it (BT4) - BT on PC show me error every time on trying connect.

I restart my Alta hr 3 times. I did everything, but it want work only with phone.

[PattyAnnStew]

Go to settings , try to connect

Sent from my iPad

[ToWorldMe]

Thanks, but as I told - it not help.

[larspassic]

I am also having sync issues with my Alta HR on multiple supported devices (Surface 3, Honor 6X)

Restarting the Alta HR has fixed sync issues one time, but the issues returned. Restarting phone, tablet, tracker, toggling bluetooth, unpair / re-pair, etc. Nothing seems to enable my tracker to consistently sync.

[Leorose]

My altra hr has suddenly stopped connecting to my Sony Xperia  mble and my samsung tablet after 4mths.On my mble/Tablet app It's showing my fit bit battery as quarter full? even when it's recharged.

I've forced stop and also uninstalled. And reinstate fitbit. Still not talking to mble/tablet.

When I refresh my Bluetooth its not showing my altra is???

[amyrosequigley]

Hi! 

I got a new phone yesterday and transferred all data from my old one onto new. My fitbit wasn’t syncing properly so I stupidly deleted it and thought I’d I re-added it that would sort the problem but now I’m unable to connect it to my Iphone.

I’ve tried all of the suggestions you’ve put and nothing is working😫

[varje]

Same problem with Xiaomi Redmi for months already - lets set up as a new device and syns a few days and then loses it again. But today I am not even able to set it up anymore - shows in bluetooth devices and hows the 4-digit code on tracker, but after that gives "Not working?"

[AJ.Williams]

Problem for us appeared to be my Charge 3 was too close to the Alta HR. Had to take the Charge 3 into another room completely across the house and shut the door before it let my gf set up her Alta HR

[Missli]

It won't connect on iPhone 8+, MacBook Pro, or iMac.

[Wandaspa]

Won’t connect to Bluetooth!! Says can’t find device????

[Happy1975]

I have a Motorola phone and I am also having troubles with my ultra Alta HR syncing to my Bluetooth and connecting but what's funny is even without it being connected to Bluetooth it's actually synced to my phone which is really weird any help would be appreciated I've tried everything I've tried to get it to hurry go on my Bluetooth and nothing.