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Alta isn't turning on

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‎12-14-2020 07:05 - last edited on ‎01-01-2021 09:52 by Moderator Alum

‎12-14-2020 07:05 - last edited on ‎01-01-2021 09:52 by Moderator Alum

I am not sure what is wrong with my Fitbit. I have had it since 2015 and now it is not working. I don't know if the charger is not working or if the device is broken. It seems to be dead, I put it on the charger and nothing happens. I have been very careful with my device and am not happy that it is not working.

 

 

Moderator Edit: Clarified subject

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‎01-01-2021 09:52 - last edited on ‎05-12-2025 05:17 by Fitbit Moderator

‎01-01-2021 09:52 - last edited on ‎05-12-2025 05:17 by Fitbit Moderator

Welcome to the Forums, @healthy15.

I understand how are you feeling and appreciate the information provided. If your tracker isn't turning on, I recommend restarting the unit by following the steps in the help article: How do I restart my Fitbit device?.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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