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Alta just suddenly stopped working

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‎08-06-2016 01:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎08-06-2016 01:51 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Yesterday it was fully functioning and the battery was almost fully charged. Went to check it before bed and it wouldn't turn on, completely black screen. Today I connected it to my computer and even though it connected to sync, is doing nothing. Help please!

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21 REPLIES 21

‎09-20-2019 12:33

In response to MC1A

‎09-20-2019 12:33

Hello @MC1A, welcome to the Community forums.  

 

Thank you for sharing this information about the screen of your Alta device that is showing a black screen. 

 

Before considering other options, could you please confirm if you already tried the steps listed here to complete the restart procedure? This has been useful to other users experiencing something similar. 

 

Please keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎06-07-2020 18:02

In response to DavideFitbit

‎06-07-2020 18:02

My Alta also shuts off on its own after about an hour of use. I have reset the device several times as recommend, but it will still only work for an hour or so before shutting off again. Device is almost 6 months old, without daily use. Any further suggestions?

 

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