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Alta loses activity minutes

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‎01-07-2018 08:48 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎01-07-2018 08:48 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

Went for long walk today. Alta HR noted 188 active minutes. Synced the device with app & initially active minutes registered but then it reset the app and the Alta to zero minutes. This has happened on other occasions.

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4 REPLIES 4

‎01-07-2018 17:21

‎01-07-2018 17:21

Id suggest you do two things.

Restart your tracker several times  Restart your tracker

 

And uninstall the app, reinstall it and log back in.

 

See how it performs after you have done both of these and let us know how it went.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-04-2018 05:28

In response to NellyG

‎02-04-2018 05:28

This has not worked. Completed 93 minutes of activity today which was logged on the app. This then disappeared and activity is now at zero.

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‎06-24-2018 00:32

In response to Helenf28

‎06-24-2018 00:32

Mine has lost activity minutes too.

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‎04-28-2020 19:16

In response to NellyG

‎04-28-2020 19:16

I did that and it’s still not working 

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