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Alta not connecting and getting burning hot

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I decided to start again using my Alta but not only it wouldn’t connect, but when I try to reset it and charging it, it got very very hot. I am concerned. 
I’ve had several different Fitbit devices but they all seem to stop working , and apparently I am not the only one, seems like a known problem.

i am getting frustrated because I’ve loved using Fitbit, on and off for a few years now, but seems like a waste of money. 
has anyone been able to get theirs working again? 
thanks 🙏🏼 

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Did you get any help yet?

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No, not yet. Tried to troubleshoot based on other similar posts but no success. I am bummed out.

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