Alta not responding once unplugged

[Tali24]

I've had my fitbit for maybe 3 years now and it stopped working about a year ago. I tried fixing it back then but just came across it again and thought i'd give it another go. 

It works perfectly fine when plugged in. Tapping the screen works. Even works when unplugged while the screen is still on from the charge but as soon as the screen turns off it doesn't turn on again. 

I have tried the reset with a computer, I have tried syncing and fully charging it. It stopped working randomly. Had been working fine one day put it onto charge one night and it just stopped working. 

My sister's did the exact same thing around the same time and so did a friends. (Fit bits weren't made to last past 2 years??)

Any other successful stories to fix it or is it just bin material and an excuse to buy an apple watch?! 

Thank you to anyone who is able to help :)!

Moderator edit: subject updated for clarity 

[DavideFitbit]

Hi @Tali24, it's good to see you around in the Community forums for the first time. 

Thank you for sharing all this information about what you've experienced with your Alta that is not working when off the charger and confirming that you already tried several troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[MommaDR]

I am currently having the exact same issue. It stopped working (unless plugged in) two or three days ago. Can you offer any assistance?

[DavideFitbit]

Hello @MommaDR, it's good to see you around in the Community forums, welcome.  

Thank you for sharing this information about what you've been experiencing with your Alta. I've sent your information to the Customer Support team as well, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about the outcome. 

[Pennsarver]

I’m having the exact same problem! I can see everything on the screen while plugged into the charger but when I take it off the screen is blank?  I can’t get it to turn on?

[DavideFitbit]

Hello @Pennsarver, it's good to see you around in the Community forums for the first time. 

Thank you for sharing this information about what you've been experiencing with the Alta not responding when off the charger. 

I've sent your information to the Customer Support team for further assistance as well, so you should be getting a reply soon.

Let me know about the outcome. 

[Tali24]

Hi David, 

Thanks so much for your help with this! 
They have contacted me. They did send out a replacement fitbit but that was also faulty and wouldn't charge. I am currently waiting for another one hopefully this one works!

Thanks again. 

[DavideFitbit]

Hi @Tali24, sorry for the late reply. 

Thank you for the update, I'm sorry to see the first replacement tracker did not work properly, but it's good to know that you'll be receiving a new replacement soon.  

Keep me posted. 

[Mrslane816]

I am also having this problem. I happened a few months ago and I stopped wearing it. Now I want to get focused again and it still wont work.

[DavideFitbit]

Hi @Mrslane816, welcome to the Community forums.  

Thank you for sharing this information about your Alta that is not responding once unplugged. I sent your information to the Support team for further assistance. Keep an eye on your inbox. 

Let me know about the outcome. 

[tris24]

I am having the same problem. Alta charges and screen shows when tapped on charge but no response once charger removed.

[Aishafain]

I have this exact problem with my alta Fitbit. However it was a gift, and by the time I got it the warranty had already expired. I haven't used it ever it's fresh out of the box

[Bellafs]

Mine does not work either. It only works when I have it plugged in, yet doesn’t turn on when not unplugged 

[MelissaJoy19]

I’m having this problem as of today. I’ve had my Fitbit for about 2 yrs, worked great. I moved in May 2019 and I haven’t worn it since then. Kept it in a safe, clean container during those months. Wanted to start wearing again, charged it overnight and the Fitbit displayed a full charge while plugged in. When I took it off the charger to sync with my app it wouldn’t find the Fitbit at all. Plugged it back in and it was able to sync while plugged in to the charger, also able to tap through all the displays on the Fitbit while plugged in. When I unplug it doesn’t turn on at all. Please help me fix this! 

[LilahRosey]

This has been happening to me and I've had my Fitbit for only a couple of months. I have tried everything to try and restart it so I came on here in a plea for help. Please tell me what to do. 

[DavideFitbit]

Hello @Tali24 @Aishafain @Bellafs @MelissaJoy19 @LilahRosey, and welcome to all the new users in the Community. Sorry for the late response. 

Thank you for sharing that you've been having the same problem with the screen of the Alta HR that is not responding and for confirming that you already tried the restart procedure. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

@Aishafain, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them.  

Keep me posted.

[jacquelyn.nguye]

I’m having the same issue. Deleted and re-downloaded the app. Disconnect and then connected my Alta again. Restarted the Alta via the cable button already too. No success, please help. My Alta is basically new and I use it only occasionally. 

[Krystalstunt]

Same issue. Have tried restarting and syncing, nothing.

[KunalKatre]

Same issue. Please help.

[KrisDee]

This has just started happening to me too 😞