03-27-2017
12:07
- last edited on
08-20-2020
18:17
by
MatthewFitbit
03-27-2017
12:07
- last edited on
08-20-2020
18:17
by
MatthewFitbit
Lately my Alta has been randomly turning off during the day. It is fully charged. Today around noon I checked it with no issues, and then again 5 mins later and it would not turn on. This has happened a few times lately, its just over a yr old. When I get home to plug it in, it shows the Fitbit logo and starts up, still showing a full battery. It does not track steps while it is turned off. How can I prevent this from happening, as it defeats the purpose of the device!!
Thanks 🙂
06-25-2018 12:01
06-25-2018 12:01
I got the it isn't normal but it may have hit an early end of life---here's 25% response. Mine is 2 years old and thanks for pointing out it occurs when at 50%. I usually keep mine higher and over the weekend it drops---Sunday is when it starts shutting off. I didn't put those 2 things together. I have to buy a new one I guess. 😞 It's a real shame that the product only lasts 2 years. I wish they would be honest about that fro the beginning. Knowing there is a battery shelf life would set me to expect to replace it on a schedule so i could factor that into the purchase and budget for it. I was planning on looking into the smartwatch and upgrading prior to this but if the alta only last 2 years, i am not doing that.
06-25-2018 12:06
06-25-2018 12:06
Hi,
Thank you so much. I agree with you. It will only last 2 years. Sadly it is true.
06-26-2018 09:56
06-26-2018 09:56
Hi everyone and Welcome to the new users!
@Pjpell @kimberly_0426 @Crick13Furr @Peach8 @Fitnotholdcharg @christib Thanks for all the feedback, Fitbit continuously works to improve the quality of products and services, and all this information is useful to our team of developers. Thanks again for taking the time to share your experience. I've noticed that you've already contacted Support, if you need further info feel free to post here, I'll be around!
@Tracey44 Thanks for bringing this to my attention and performing these steps. I've sent your information to the Support Team you'll be getting the next instructions via email very soon. Please keep an eye on your email inbox
Keep me posted!
06-26-2018 19:17
06-26-2018 19:17
Mine is doing the same thing. It works when it’s plugged in and charging but once it’s on my arm it goes completely black within a few minutes. Super frustrating.
06-27-2018 08:36
06-27-2018 08:36
Welcome aboard @Revins!
Thanks for bringing this to my attention. For you to have the best possible experience, I've created a Support Case on your behalf. Keep an eye on your inbox!
06-27-2018 10:48
06-27-2018 10:48
06-27-2018 12:02
06-27-2018 12:02
06-27-2018 12:05
06-27-2018 12:05
06-27-2018 12:16
06-27-2018 12:16
06-27-2018 13:16
06-27-2018 13:16
Yes, I agree. Lucky you. My support case told me I was no longer under warranty so a replacement wasn’t an option. I was offered 25% off a new purchase. Due to unfortunate events in life a purchase of a new one for me is an option that I cannot choose right now. But yeah, mine is showing the same issues as everyone else. I charge it fully 100% but as soon as it’s removed from the charger it instantly turns off. Restarted it 3-4 times and still nothing.
Glad and you were able to get a replacement.
06-27-2018 13:34
06-27-2018 13:34
My Fitbit has started doing this too and it’s driving me crazy! I tried everything support team suggested but with no luck! Had it just over 2 years now so not holding out much hope on getting a replacement sadly.
06-28-2018 05:42
06-28-2018 05:42
My Fitbit has also been experiencing this random shut off. It seems to happen every few days when the battery reaches 75%. I have completed all of the suggested problem solvers to no avail!
07-02-2018 11:26
07-02-2018 11:26
Hi everyone! Thanks for sharing your experience with customer support and for your feedback. Please note that each case is evaluated individually and in base of each warranty's options. If you still have more questions about it please take a look at our warranty policies, or contact our customer support service again, so they can provide you specific information on your cases.
Welcome to the Community @Sammi81! Thanks for letting me know that you have already contacted customer support, I appreciate that you did everything they've suggested, and I'm sorry to hear that it didn't work. Since they are already giving you assistance, please wait until they give you a resolution, I'm sure they will do as best as they can.
Welcome to you too @pen60! Sorry to hear that your Alta has been experiencing this random shut off too. Thank you for trying some troubleshooting. I created a case for you, our Customer Support Service will be shortly in contact with you. Please keep an eye on your inbox.
Let me know if you need anything else!
07-02-2018 16:16
07-02-2018 16:16
I have been having issues with my alta just shutting down. I have charged it an it works for a while. But once i hit my step goal it shuts down an wont come back on til i put it on the charger again . I have charged it for the last 3 days an it works fine til the step goal is met.
07-02-2018 21:33
07-02-2018 21:33
Yes, it appears that 2 years is the max, although I had my just a little over two years. The warranty is only for one year unless you buy the extended. I did everything Fitbit asked and it just wouldn't hold a charge. This is my 3rd different Fitbit - the first clip-on version, the Flex and then Alta. I spoke with Fitbit and they gave me 25% off an Alta HR. I love the Alta because it fits my small wrist while other fitness trackers and smart watches dwarf my wrist. None are perfect, but it's a great motivator. I love the sleep monitor better on the HR.
07-03-2018 02:42
07-03-2018 02:42
07-03-2018 03:48
07-03-2018 03:48
I was offered 25% off too but I can get them cheaper elsewhere even with the discount!!! I am not taking the offer as it now seems pointless buying another for it to last only 2 years. Soo many people have had the same problem and as soon as it hits the 2 year mark the issues start....not sure if that’s coincidence or design!
07-03-2018 04:46
07-03-2018 04:46
07-03-2018 05:52
07-03-2018 05:52
My Alta is doing the same thing and it is only about 6 months old. I am going to call customer service since it is still under warranty. I would expect them to last longer for the price.
07-04-2018 11:28
07-04-2018 11:28
Hello everyone! Thanks for your feedback. As stated on my previous message each case is evaluated individually, so if you still have doubts about the decision provided by Customer Support please contact them again. I appreciate that some of you read the warranty policies to gather more information and that some of you are still happy with the way that Alta HR functions.
Welcome to the Community @Jacqueline09! I'm sorry to hear that your Alta is shutting down when you hit your step goal, thanks for charging it several times. Have you tried restarting the tracker to see if this helps? If you have please let me know so I can open a case for you. @Samantha802 welcome to de Community too! As you haven't contacted Customer Support yet, I opened a case for you. Please keep on eye on your inbox, they will be in contact shortly!
Let me know if you need anything else! 🙂