Alta's display too dim

[Verading]

The screen brightness on my Alta is very dim and unreadable in all but the lowest light. I have tried to reset the device but it has made no difference. Can anyone help?

Thanks.

Moderator edit: Updated subject for clarity 

[alphahunter]

im having the same problem .my alta used to work well for 2 years or so now its too dim to see when outside can anyone suggest any solution for this

[Bbfaie20]

My Fitbit Alta HR has the same problem with dimness (since I first wore it). I have put up with it as it was a gift but what can be done? 

[orangutansaver]

Phone customer services and they’ll send you a new one OR REBOOT THE WHOLE SYSTEM. ie start again from scratch. Delete. That works for me but I eventually updated mine and bought a different one

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[orangutansaver]

You’ll have to buy a new one. The guarantee is of date or speak to customer services

[orangutansaver]

I agree with you. If it’s out of guarantee. Tell customer services you are dissatisfied with the service. They sent me a new one FOC 

[Madradiant]

Me too.   Have read all the posts about screen brightness on a fit bit Alta.   None of the resets work.   I have had my fit bit a couple of years -

donthey just wear out?     I cannot read the screen unless the room is dark!!  

[orangutansaver]

Yes they do wear out but if you phone customer services they’ll sort it for you. Tell them you want a replacement after only two years.
Lin

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[Madradiant]

Thank you. jane

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