Alta screen blank after full charge

[Mel0506]

After fully charging my Alta, the screen is completely blank and does not respond to anything. No sign of life. I plugged it back in and the screen shows a full battery symbol. I checked app and it's syncing and recognizes full battery charge....but still NO sign of life on fitbit screen. Help!

[wmchapman]

Hey Mel, Welcome to the Community! 

Yikes, sorry to hear that your screen is not responding, try a restart 2 or 3 times in a row:

1. Plug your charging cable into a USB port on your computer or any USB power adapter.

2. Insert the other end of the cable into the port on the back of your Fitbit Alta. Your Alta will begin charging.

3. Press the button on your charging cable three times within eight seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. 

4. Eight seconds after the first button press, you'll see the Fitbit logo on the screen.

(This is the indication you are looking for that the Alta is restarting)

5. After you see the logo you can unplug your tracker from the charging cable.

If the issue persists contact the Support Team and be sure to let them know the steps you've tried so far- let us know how it goes!

[cindytmobile]

Did their suggestion work for you? This is the same problem I have with mine, right after my year warranty. I tried the "Restarting" and it would work for maybe 20 min and then the screen would go black again.

[Mel0506]

No. I still don't even know how to "restart" it. I just happened to her
doing something near it and saw a glow. It just magically came on. I'm
guessing it was on the charger too long.? Idk. It hasn't happened since.

[Eva4149]

I am having the same issue and I just got this Fitbit for Christmas.  The screen only works when on the charger.  The charge is full.  It will sync but as soon as you take it off the charge it is blank and cannot get the screen to come on.  Please help.  

[Spierce2812]

My screen went black. I reset it and charged it. When it was fully charged, I put my Ulta back on. Within twenty minutes the screen went black again. Please help.

[df5]

Good luck with that!  Just a heads up... if you call customer service you will get the 25% special deal for loyal customer speech for a new Fitbit and the O-well you are out of luck speech because you are out of warranty.  As much as this item costs it should last longer than a year.  This company doesn’t care about the customer only about their bottom line.  Please do not give them anymore of your business and file a complaint against them with the Better Business Bureau.  

[Carrie273]

My fitbit Alta is fully charged also but will not go on when it is not attached to the charge cable.

Is there anything that I can do?

[Bill_Ch]

Mine too sadly. 

[Spierce2812]

I bought the versa and like it.

[Bill_Ch]

Thanks!?Maybe I’ll try that one.

[Delaney427]

My device is having the same issue

 Display is blank but is fully charged and syncing with the app. 

Last night I put it back on the charger. uninstalled the app, reinstalled the app and all the icons blinked continuously for about half hour then blank again.

Has anyone found a solution?

[Delaney427]

Carrie,

I know that your post isn't recent but I'm having the same problem  today. Did you have find the solution?

[Bill_Ch]

Yes. I threw it away and bought something else.

Sent from my iPhone

[Spierce2812]

Yes, I bought a Versa. Unfortunately, the Ulta went in the trash. Sorry for
the bad news. Good luck!

[dagrantspdx]

I just had this same experience with my Alta purchased in July. I contacted Fitbit and they seemed to know there was an issue so are sending me a new one! They have a one year warranty so definitely contact them if it is under a year.

[Spierce2812]

Issue happened awhile ago. I have purchased a Versa to replace the old one.

[lovingheart32]

I'm also having the same problem and I tried everything that you can do to fix my Alta and nothing worked and friend of my family gave it to me for my birthday two years ago. After I moved to Texas to live with my biological mom that I haven't seen for 10 years or so and after a week or two of being here is when it quits showing anything when it's off the charger and when it's on the charger it works

[SunsetRunner]

Did not work for me with my Alta. Barely saw the logo pop up....still dark screen.

[mmerfy]

I explored several options and could not get anything to come up on the screen. Completely blank screen. Game changer was plugging it into my computer and not a charger in an outlet. It's up and running now!