help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta screen stuck on an exclamation mark

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2022 17:41 - last edited on ‎07-09-2022 05:57 by Fitbit Moderator

‎07-03-2022 17:41 - last edited on ‎07-09-2022 05:57 by Fitbit Moderator

Tried doing a reset but the screen won’t turn on, shows the exclamation mark on the battery and nothing happens after that 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-04-2022 04:03 - last edited on ‎11-16-2023 10:47 by Fitbit Moderator

‎07-04-2022 04:03 - last edited on ‎11-16-2023 10:47 by Fitbit Moderator

Hi, @Ranym , that indicates your battery is completely dead and you will need to plug it in and give it a good charge - probably a couple of hours.  Make sure that you use a charger and socket known to be working, and let it charge for two hours even if it does not seem to be charging.

After dying completely Fitbits sometimes become unresponsive, so after it has had two hours plugged in you are likely to need to do a restart.  Instructions here .  Hopefully a good charge and a restart will get it going again.

Having said that, as I am sure you are aware, all rechargeable batteries have a limited life span and a limited numbers of recharges.  It may be that the battery on your Alta has reached the end of its useful life and it is time to dispose of it/ recycle responsibly,  

Good luck, and let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎07-09-2022 05:59 - edited ‎11-16-2023 10:47

In response to Julia_G

‎07-09-2022 05:59 - edited ‎11-16-2023 10:47

Hi there, @Ranym. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta before reaching out. @Julia_G Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes