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Alta shuts down when I'm close to reach my goal

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‎11-03-2020 11:16 - last edited on ‎11-06-2020 04:22 by Fitbit Moderator

‎11-03-2020 11:16 - last edited on ‎11-06-2020 04:22 by Fitbit Moderator

y Fitbit shuts down when i get close to my goal of 10,000 steps. I have to plug it in to wake it up again. It has been doing that for the last 6 months. Very annoying. My steps are very important for my challenges and if I’m away from home I lose out. Please tell me what is wrong. 

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎11-04-2020 07:39

‎11-04-2020 07:39

Do a Restart 3 times

If it doesn't help  I would contact support. Use help link at top of forum.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎11-04-2020 07:39

‎11-04-2020 07:39

Do a Restart 3 times

If it doesn't help  I would contact support. Use help link at top of forum.

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-08-2021 09:08

In response to WendyB

‎01-08-2021 09:08

Hello @Birdy22 Welcome to the Community Forums! @WendyB It's great to see you around and thanks for the input. 

 

I was able to see here that @WendyB provided tips to restart your Fitbit tracker. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
Best Answer