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Alta stops working after being unplugged from charging cable.

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‎01-07-2021 06:02 - last edited on ‎01-08-2021 05:41 by Fitbit Moderator

‎01-07-2021 06:02 - last edited on ‎01-08-2021 05:41 by Fitbit Moderator

As soon as I remove alta from charging within seconds the screen display is off, the device is charged and cleaned. I tried starting it again by rebooting, Not helping

 

 

 

Moderator Edit: Clarified subject/Formatting. 

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‎01-08-2021 05:39

‎01-08-2021 05:39

Hello @shrutivijendra Welcome to the Community Forums! Thank you for the troubleshooting steps you tried prior to posting. 

 

I was informed by the Support Team that you contacted them. Since you have received assistance from them, I suggest you to update your case or get in contact with them one more time if you require further assistance or if you have any additional questions. 

 

Have a great day!

Wilson M. | Community Moderator, Fitbit.
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