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Alta tracked steps and mins but not run activity on Treadmill

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‎10-16-2020 18:53 - last edited on ‎01-11-2021 05:47 by Fitbit Moderator

‎10-16-2020 18:53 - last edited on ‎01-11-2021 05:47 by Fitbit Moderator

So today I did two walks . My alta tracked the time of activity and steps. Tonight Ibdid a run on my treadmill.  Going between a sprint and jog.  It tracked my steps and it seemed to track my time of the run.(20mins) But when I look online it doesn't show the activity.. I have tried to reset my fitbite alta. Deleted and downloaded the app.. What am I missing

 

 

Moderator Edit: Clarified subject

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‎10-25-2020 19:40

‎10-25-2020 19:40

Happening right now to me too. Shows active minutes but doesn’t track that it was a run or walk. Have deleted and re-downloaded the app as others have suggested but still not working. So frustrating!

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‎01-11-2021 05:46

In response to DavinaJ

‎01-11-2021 05:46

Hello @jennydepooh @DavinaJ It's great to see you in the Community Forums! Thanks for the troubleshooting steps that you tried prior to posting. 

 

Treadmill can be difficult because there may not be sufficient forward motion. You can log this manually by following the steps here:

How do I add, edit, or delete Fitbit data and activities?


Keep me posted if you have any questions.

Wilson M. | Community Moderator, Fitbit.
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