help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta turns off after I unplug it from charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2020 22:47 - last edited on ‎01-10-2021 16:17 by Fitbit Moderator

‎09-22-2020 22:47 - last edited on ‎01-10-2021 16:17 by Fitbit Moderator

I'm having an issue with my Alta because whenever I unplug it, around 5 minutes later it turns off and I have to plug the charger back in to make it work again

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-10-2021 16:18

‎01-10-2021 16:18

Hi @Enzo1122, welcome to the Community Forums!

 

Thanks for providing us with those details. Our Support team informed me that you are already in contact with them about your Alta situation and they are already assisting you. You can reply to their last email if you need more help. 

 

Have a nice day!

Best Answer
0 Votes