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Alta turns off even when it has battery

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‎09-16-2020 06:53 - last edited on ‎01-10-2021 17:35 by Fitbit Moderator

‎09-16-2020 06:53 - last edited on ‎01-10-2021 17:35 by Fitbit Moderator

My fib bit switches off even when it has battery.  I have to plug it back in again for it to turn on. 

 

Moderator Edit: Clarified subject

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‎01-10-2021 17:37

‎01-10-2021 17:37

Hi @Neddy9, let me give you a warm welcome to our Community.


Thanks for sharing those details. If this situation with your Alta persists and you haven’t tried so,  you can restart your device by following the steps in this link How do I restart my Fitbit device?

 

Let me know how it goes.

 

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