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Alta will not charge or turn on

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‎02-04-2020 19:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎02-04-2020 19:34 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

My device was having issues charging and once the battery died it would not take a charge again.

 

 

Moderator edit: subject updated for clarity 

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‎02-05-2020 04:27

‎02-05-2020 04:27

Hi @Paulmorcos, welcome to the Community forums. 

 

Thank you for the information provided regarding the Alta that is not charging and not turning back on.

 

If this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: How do I restart my Fitbit device?

 

Please keep me posted on the outcome.

Davide | Italian and English Community Moderator, Fitbit


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