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Alta won't charge neither with new chargers

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‎08-22-2022 15:52 - last edited on ‎09-06-2022 07:20 by Fitbit Moderator

‎08-22-2022 15:52 - last edited on ‎09-06-2022 07:20 by Fitbit Moderator

Dad was gifted a Alta. It came with no charge. We have ordered 3 charges, made sure they were for the Alta. They have 2 prongs right? But it wont charge. Anything we can do to get it to start charging?

 

Moderator Edit: Clarified subject

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‎08-22-2022 21:13

‎08-22-2022 21:13

Hi @n9ne  this article - click to read - should help you. Also, the charger needs to have a restart button on it. Restarting the Fitbit devices is an important function when there is a glitch. Many third party chargers do not have this button. 

Stepping in the U.S.A. since September 2013. Android 14

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‎09-06-2022 07:21 - edited ‎06-02-2023 12:33

In response to Odyssey13

‎09-06-2022 07:21 - edited ‎06-02-2023 12:33

Hi there, @n9ne. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your dad's Alta and also trying to troubleshoot it prior to posting here. @Odyssey13 Thank you so much for your help!

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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