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Alta won't connect to my phone's Bluetooth

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‎07-31-2022 15:04 - last edited on ‎08-01-2022 16:03 by Fitbit Moderator

‎07-31-2022 15:04 - last edited on ‎08-01-2022 16:03 by Fitbit Moderator

Will not connect to Bluetooth.

 

 

Moderator Edit: Clarified subject

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‎08-01-2022 16:04 - edited ‎10-07-2024 05:48

‎08-01-2022 16:04 - edited ‎10-07-2024 05:48

Hi there, @Incorrect. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Alta automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If the issue persists, see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎08-01-2022 16:15

In response to MarreFitbit

‎08-01-2022 16:15

I did that and it finally did connect, but the fit bit will not hold a charge. I charge it and it shows 100% charge. I put it on and after maybe a half hour it goes dead showing less than 75% charge. I go through the same routine. I have abandoned it for now. Decided to not worry about it. Thanks for your response.

Sent from my iPad
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‎08-03-2022 10:46

‎08-03-2022 10:46

My wife and I both had Alta units.  My wife’s burned scars in her wrists so she got a luxe. The lux has such small screen that no one can read it. My Alta died after three years. Won’t hold a charge.  Wife is still struggling with hers, but I have abandoned my Alta.  Not worth a new unit for $175.  Buying a $20 unit from someone else.  

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