help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta won't hold the charge

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-20-2021 21:15 - last edited on ‎11-23-2021 11:46 by Fitbit Moderator

‎11-20-2021 21:15 - last edited on ‎11-23-2021 11:46 by Fitbit Moderator

I'm getting notifications my battery is low AFTER the unit will no longer turn on.  The weird part is the battery is usually showing half full.  It charges up and synchs up fine, but the charge seems to run out faster than it should.  Anyone else having issues?  Any ideas?  BTW, I still LOVE my Alta.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎11-23-2021 11:48 - edited ‎11-23-2021 11:48

‎11-23-2021 11:48 - edited ‎11-23-2021 11:48

Hi there, @VickiB12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand where your concern is coming from as you love your Alta.

 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Can I extend my Fitbit device's battery life?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-23-2021 11:48 - edited ‎11-23-2021 11:48

‎11-23-2021 11:48 - edited ‎11-23-2021 11:48

Hi there, @VickiB12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand where your concern is coming from as you love your Alta.

 

If you haven't done so yet, I'd recommend following the troubleshooting steps provided here Can I extend my Fitbit device's battery life?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes