Alta won't show the correct time

[JaneEden]

My Alta watch is off 1 hour and 15 minutes. How do I change to correct time. It is in correct time zone. 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @JaneEden ,

First, you need to verify that your account is set to the right Time Zone .  Once you do that and sync your device, your Alta will correct itself.

[MarreFitbit · Accepted solution]

Hi there, @JaneEden. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. @DramaQueenDiva Thanks for your help! 

Please keep in mind that your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If by any chance you are running into syncing issues, see Why won't my Fitbit device sync? or if  you need to relink your watch, see How do I set up my Fitbit device? 

Also, note that the time on your Fitbit device may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Inspire is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?

If none of the above works for your, I recommend changing your time zone to a complete different one, sync your device, put the correct time and sync again. 

Hope this helps.