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Alta won’t sync and won’t turn on

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‎03-28-2024 06:08

‎03-28-2024 06:08

My Alta will no longer turn on when on my wrist even if display when it’s charging looks fine. 

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‎03-28-2024 17:48

‎03-28-2024 17:48

@Lori8888 that's an indication that the battery may be coming to the end of its lifespan. The Alta was discontinued in March 2019. No new ones were manufactured after that time. That means your Alta is at least 5 years old. It's likely to be even older than that. You've done an amazing job keeping your Alta working this long. 

Unfortunately, rechargeable batteries have a shelf life. Even batteries that are never used will lose power over time. It sounds as though your battery may be at the end of its useful life. You may want to try restarting your device (instructions here) a few times to see if that helps. 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 3, Inspire 3, Sense | Android

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