Alta won't sync to my Samsung S20 FE

[Hoebel]

 Fit bit alta does not sync to my new phone.  Samsung s20 fe.  Help

Moderator Edit: Clarified subject

[SteveH]

Do you still have your old phone? If so, make sure it doesn’t still have a connection to the tracker in its bluetooth settings as this could be blocking connection to your new phone.

[MarreFitbit · Accepted solution]

Hello there @Hoebel, welcome to the Community Forums. 

Please follow the recommendation provided by @SteveH. Also, please make sure to follow these steps to successfully link your Alta to the new phone: 

1. Remove the Alta from the old phone's Bluetooth settings.
2. Restart your Alta.
3. Turn off other Bluetooth connections when not in use (I'd shut off the old phone to avoid Bluetooth interference of any kind).
4. Plug it into the charging cable and open the Fitbit app.
5. Log into your Fitbit account in your new phone.
6. Setup your Alta

For more troubleshooting steps, please see: Why can't I set up my Fitbit device? and Why won't my Fitbit device sync? 

Please know Fitbit products are compatible with most devices that have the following operating systems:  Apple iOS 12.2 or higher, Android OS 7.0 or higher, and Windows 10 version 1607.0 or higher, see Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.