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Alta won't turn on

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‎01-10-2021 07:41 - last edited on ‎01-11-2021 09:48 by Moderator Alum

‎01-10-2021 07:41 - last edited on ‎01-11-2021 09:48 by Moderator Alum

I accidentally got some hot water on my Alta and it buzzed without stopping for about 5 minutes. I plugged it in and it showed the Fitbit logo and then a number but then turned off. The display isn’t working even after it was charging all night. Is there anything I can do or isn’t it just broken

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 09:49 - last edited on ‎04-09-2025 08:36 by Fitbit Moderator

‎01-11-2021 09:49 - last edited on ‎04-09-2025 08:36 by Fitbit Moderator

Welcome to the Community, @Suzie13.

Thanks for troubleshooting this turning on issue. If your tracker isn't responding, I recommend restarting the unit by following the steps in the article: How do I restart my Fitbit device?.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-11-2021 11:15

In response to AlejandraFitbit

‎01-11-2021 11:15

Thank you for helping. I tried restarting it a few times but it still will not work.

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‎01-13-2021 10:31 - last edited on ‎04-09-2025 08:36 by Fitbit Moderator

In response to Suzie13

‎01-13-2021 10:31 - last edited on ‎04-09-2025 08:36 by Fitbit Moderator

Thanks for getting back, @Suzie13.

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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