Alta won't work outside charger

[Bronagh-s]

Lost my Fitbit for a few months, then found it again. Fully charged it as I am starting a new fitness regime. Battery fully charged, but won’t work unless it’s on the charger. I have tried every method of resetting, deleting apps, creating new account, and have read every single post in the community with the same issues.

I don’t want to have to buy a new one when the darn thing works when it’s plugged in, it’s just no use to me if it’s not on my wrist!!! Is this a software issue? 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Bronagh-s.

I understand how are you feeling and appreciate all the efforts in trying to fix this turning off issue. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

In the meantime, let me know if you need anything else.

[ReedDavidson]

I had the exact same problem last year. I contacted a live chat person who gave me a coupon for another product as an answer. It is very disappointing to see that Fitbit is still selling a faulty product and scamming people out of their money. I have lost 100 dollars and my trust in Fitbit.

[Gp3]

Intershtingly, the same problem