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Alta won't work outside charger

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‎01-27-2021 13:07

‎01-27-2021 13:07

My fitbit alta will turn on whilst on charge but as soon as I take it off the charger it won't work.  I have tried reset, uninstalled app and device still won't turn on when not on charge.  What else can I do.

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‎01-28-2021 13:14 - last edited on ‎08-26-2024 04:52 by Fitbit Moderator

‎01-28-2021 13:14 - last edited on ‎08-26-2024 04:52 by Fitbit Moderator

Welcome to the Community, @Tarny29.

Thanks for troubleshooting this turning on issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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