Alta won't work unless it's connected to the charger

[Segey]

Hello guys. Help me please . My Alta is not working from maybe 2 years of not using. When I put in charge all good. Connection and screen are working well. When I remove totally off. What is this? In charger more than 10 hours

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Segey. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. 

As a first approach, I'd recommend restarting your Alta. For instructions, click here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[samsplash]

Hi there @MarreFitbit @my Alta is 6 years old nearly and won’t hold its charge… if I choose to replace it with another, will my history be transferred to a new one?

thanks 

[MarreFitbit]

Hi there, @samsplash. Thanks for stopping by in the Community Forums. I'm sorry to hear about your Alta. 

If you haven't done so yet, I'd suggest trying the tips and recommendations provided here Can't I extend my Fitbit device's battery life?

Regarding to your question, the answer is yes. All your data will remain stored in the Fitbit app if you decide to replace your Fitbit device. For more information, see How do I set up a replacement device or add a second device to my account?

Hope this clarifies your inquiry.