help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta won't work unless it's connected to the charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2021 12:34 - last edited on ‎12-07-2021 17:17 by Fitbit Moderator

‎12-06-2021 12:34 - last edited on ‎12-07-2021 17:17 by Fitbit Moderator

help please... Fitbit alta won't work unless plugged into charger?! Tried to restart but nothing.

 

Moderator Edit: Clarified subject

 

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎12-07-2021 17:18 - edited ‎03-14-2024 06:16

‎12-07-2021 17:18 - edited ‎03-14-2024 06:16

Hi there, @FlavioBeato. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta before posting here. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-09-2021 22:30

‎12-09-2021 22:30

It’s not that and I have this problem too. My battery is fully functional. It works almost perfectly if it’s plugged in, then the second I take it out it becomes completely useless. Shame really. I’ve been looking at all of these YouTube videos but nothing seems to work

Best Answer

‎12-10-2021 06:06 - edited ‎03-05-2024 06:35

In response to Leigh1003

‎12-10-2021 06:06 - edited ‎03-05-2024 06:35

Hi there, @Leigh1003. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Alta HR before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-10-2021 09:27

‎12-10-2021 09:27

Flavio... I had this same issue. I hadnt used my fitbit in quite some time.  Charged it up, and battery shows full, but blank when off charger. Tried restarting and that didnt help.  Logged into the app and did an Update, and that solved the problem.  Had to keep my fitbit by my phone to complete the update...but it didnt take long.

 

Hope this helps!

 

Merry

Best Answer

‎12-10-2021 12:24 - edited ‎09-01-2023 08:45

In response to Merrykay

‎12-10-2021 12:24 - edited ‎09-01-2023 08:45

Hi there, @Merrykay. Thanks for stopping by and sharing the steps that worked for you. 🙂 I'm glad to hear you're back on track. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer