Alta won't work unless it's connected to the charger

[Curticeaaron]

My display works only when plugged into charger. I tap when it’s on my wrist, nothing. I did reset, no change. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Curticeaaron. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Alta. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[Curticeaaron]

Sent from the all new AOL app for iOS

[Oxfordjo]

Mine does this too and it's not a charging issue as it does charge it's jus the screen doesn't come on when not connected to charger

[Kimolney]

Me too, I have the same problem

[Maryb1958]

This is happening to my new one too ,did you get it resolved?

[Yanina27]

Hola te resolvieron el problema porque el mío hace lo mismo y no se que hacer