help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta won't work unless it's connected to the charger

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-13-2022 06:28 - last edited on ‎07-18-2022 12:11 by Fitbit Moderator

‎07-13-2022 06:28 - last edited on ‎07-18-2022 12:11 by Fitbit Moderator

Hello I have a Alta Fitbit it has a problem when it's on charge it is working fine but as soon as I unplug it about 5 seconds later it turns itself off and won't come back on

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎07-18-2022 12:12 - edited ‎06-14-2023 03:53

‎07-18-2022 12:12 - edited ‎06-14-2023 03:53

Hi there, @Alfiehendy. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Alta. For instructions, click here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎07-18-2022 12:12 - edited ‎06-14-2023 03:53

‎07-18-2022 12:12 - edited ‎06-14-2023 03:53

Hi there, @Alfiehendy. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Alta. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Alta. For instructions, click here. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes