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Alta won't work unless it's connected to the charging cable

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‎08-22-2023 06:53 - last edited on ‎08-30-2023 08:21 by Fitbit Moderator

‎08-22-2023 06:53 - last edited on ‎08-30-2023 08:21 by Fitbit Moderator

I have reset my Alta.  It is also fully charged.  However when I remove it from the charger and place on my wrist, the display is gone and it is not tracking any steps.  If it wasn't charged, I would say it was the battery and time for a new device.  My Alta is 7 1/2 years old.  Do you still think it is time for a new one?

Moderator Edit: Clarified subject

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‎08-22-2023 07:11

‎08-22-2023 07:11

Wow, @LongBeachGirl , that's amazing. Yes, it's time for a new Fitbit. I've been around the forums for a long time and never have seen an Alta with such a life span. Mine made it to two years. So, what's next for you? I got the Luxe, which was even better than the Alta HR that I had. Now I'm using the Inspire 3. The newer ones have brighter screens and seemingly softer bands. Let us know what you get. When you change devices, set up as a new device on an existing account so you can continue the journey with your steps.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-22-2023 09:41

In response to Odyssey13

‎08-22-2023 09:41

I am buying the Inspire 3.  And yes will set up on my existing account.  I would not want to lose all my info, including the badges you earn. Thank you.  

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