help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Alta working only when plugged into charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-04-2020 19:37 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎03-04-2020 19:37 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

i have tried restarting my fitbit and it only works while plugged in. i updated it (because the app forced me to) and now it is acting like that. it is very frustrating and i don’t wish to purchase another fitbit. anyone have any solutions?

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
3 REPLIES 3

‎03-06-2020 17:39

‎03-06-2020 17:39

Hi @teddybear1, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for your post and for troubleshooting your device before posting, I totally understand how frustrating this matter can be for you. I was informed by our Support team that they already provided you assistance with this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

Best Answer
0 Votes

‎03-22-2020 05:04

‎03-22-2020 05:04

Same thing happened to mine. Very frustrating! I received mine as a gift. I guess I will researching a better product to buy.

Best Answer

‎03-22-2020 05:49

In response to Kyrar17

‎03-22-2020 05:49

I won't be purchasing another fitbit.  The first one I had was great but this alta is a piece of junk.  
Best Answer