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Alta wouldn't come on this morning when I picked it up.

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‎05-17-2020 07:29 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

‎05-17-2020 07:29 - last edited on ‎08-20-2020 17:41 by Fitbit Moderator

I shook it several times and couldn't get a display. I plugged it in to see if it had lost its charge and it flashed some numbers then showed the battery level (charged) and I was able to scroll through the displays. Now, when I activate the display, it shows the battery level first even though my settings has my clock first. What happened? Is there a factory reset that needs to be done? Do I need to replace it? Thanks.

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‎05-19-2020 23:41

‎05-19-2020 23:41

I have the same issue, last night the screen kept moving through each display mode and this morning I had a blank screen, tried a reboot but now all i can see on the display is the battery life.  Does anyone know how I fix this, my Alta HR is just over two years old, do i need to replace it?

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‎05-20-2020 04:27

‎05-20-2020 04:27

I have exactly the same issue. I sent an email on the 3rd May, got a response to try a different power socket on the 11th May and replied immediately saying it’s not the charger or the socket as everything else charges from that socket and I bought a new charger (no difference). 
Now the 20th May - still no response from Fitbit

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‎05-20-2020 05:24

In response to Stumpysurfer

‎05-20-2020 05:24

mine is charging,but now i have no display at all, and it is no longer flashing (i assume that is the bluetooth bit) I am surprised that you have heard nothing from the support team for over a week, they are usually very responsive, perhaps the delay is to due to Covid-19.
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