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App not registering nutrition info correctly

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‎04-21-2020 18:35 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

‎04-21-2020 18:35 - last edited on ‎08-20-2020 19:37 by Fitbit Moderator

Since I updated my Fitbit Alta HR to the latest version (26.63.2), when I go to add custom nutrition info, the calories don't show up. It works if I use the dashboard online. I cook most of my meals, and I get detailed nutrition info from Very Well Fit, which I've had no problem entering on the app until a few days ago. Anyone else having similar problems? Any solutions?

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‎04-21-2020 18:38

‎04-21-2020 18:38

See https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/td-p/41...

 

This a known problem to be corrected in the next IOS app updated.  As you noted, until then entering on the online dashboard works correctly.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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2 REPLIES 2

‎04-21-2020 18:38

‎04-21-2020 18:38

See https://community.fitbit.com/t5/iOS-App/Issues-with-Custom-food-logging-Calories-revert-to-0/td-p/41...

 

This a known problem to be corrected in the next IOS app updated.  As you noted, until then entering on the online dashboard works correctly.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-21-2020 18:41

In response to JohnnyRow

‎04-21-2020 18:41

Thanks for the swift response!

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