Avg bpm and HR zones not showing up in Exercise

[AK220]

My device is recording my heart rate as usual but it is no longer showing my average bpm and time in each heart rate zone associated with logged exercise.  I am syncing with my iPhone SE.  

[Susanellen]

I have had the exact same problem for the past four or five days. That’s important information I would like to have back. Are we being forced to upgrade in order to get the exercise heart rates and zone?

[BettyJaneT]

I, too, am missing the 'time in heart rate zones' all this week.  HELP!  I've grown to depend on this information!  Why did it go away?  I am new to Fitbit, just a month now.  Don't understand why things have suddenly changed for the worst....

[SunsetRunner]

I wish someone would answer this question! I sure would have liked to have known my average HR for the race today.  How does it calculate calories burned without an average HR?  Did I really burn 1,000 calories during the race? 

[BettyJaneT]

Since I’ve received no help from this forum (do paid company techs not involve themselves in this area?) I attempted to chat yesterday with a Fitbit rep who was not able to help, but said I’d receive an email with a case #. I did and they asked me for some screenshots, then came back with the directive to disable the auto-recognition feature in Exercise. I have not done this yet because I’m troubled that I have to lose this feature in order to get back to working as I  was before this week!  Doesn’t seem right. 

[Jellyjud]

I am having the same problem. Very annoying. I need this info to make sure I am not over exercising

[hicksiehx]

I have been having this issue with my Alta HR and my iPhone 8. I have the latest Fitbit app installed ver 3.2. I have restarted my iPhone. I have restarted my fitbit. Still not getting the HR graphs or average HR when manually using the Exercise Tracker. It just stopped working. This is the whole reason I have the fitbit. It needs to be fixed. There are similar threads to this one in other parts of the community and one or two moderators are aware but I  have not heard anything from 'FitBit'. I have emailed Customer Support but who knows how long that will take? Meanwhile if I go for a run I can get HR if I rely on auto detection but then I don't get GPS mapping. If I use manual tracking I get the mapping but no HR data. I hope this is not a greedy ploy to get people to move to 'premium'. If so it is unethical and immoral.

[SunsetRunner]

Thank you for the additional information. I will let auto detection kick in for now. I hate losing GPS but I rely on HR during my runs. If this isn’t fixed soon, I’ll have to dump Fitbit and buy an Apple Watch. I’ve wanted one for a while so for me, it might be a silver lining. 

I remember when Fitbit at least pretended to care...

ETA: I just checked... the last day it worked properly was July 29. 

[Jellyjud]

Yes I rely on the heart rate tracking for my runs. I am thinking of a miomi band . The alta hr has always been pretty useless due to not being able to see the screen in daylight so this is a good reason to ditch it now if fitbit isn't even going to acknowledge this current problem

[SunsetRunner]

I’m right there with you. I’m unfamiliar with Miomi bands but I’m going to research it. It might be less expensive than an Apple Watch. Again, thank you! 

If if I don’t hear about a fix in one week, I’m going shopping! 

[SunsetRunner]

This is what support (through email) instructed me to do. It didn’t work. Maybe it will for you.

1. Log-out of the Fitbit app
2. Do a reset or reboot on your iphone. Or shut down/power off, after 30 seconds, turn back on.
3. Log-in to your Fitbit account
4. Check if you can now see Avg bpm and HR zones
5. If problem persists, delete Fitbit app, then reinstall it.

[hicksiehx]

Hi 1grannyfranny

I have been onto Customer Support too and got similar instructions. I have tried them several times and like you it didn't work. I've let them know and I'm waiting for a reply.  I don't see how dozens of FitBit devices all simultaneously develop the same fault. It would seem that something is different with the way the FitBit servers are syncing the data - maybe. I'm no expert!

Cheers

[SunsetRunner]

I completely agree. I wonder if this issue coincides with an update. Too many people are experiencing the same problem! 

[Oscott01]

Everything was working fine with the heart rate average when I ran on 7/29. After that....nothing. The last update was a while ago so I don’t think it coincides with that. It would be nice if Fitbit would take a look at this.

[hicksiehx]

Oscott01's information seems to rule out the update as the problem at least. I had the problem before I installed FitBit app 3.2. Clearly we need FitBit to tell us WTH is going on. It doesn't seem to be huge numbers of people but it still is quite a few. Is it confined to iOS devices? Does anyone know?

[SunsetRunner]

So glad I found your post. I’ve had my Alta HR for a long time but just noticed you can track your GPS route if you start the exercise manually (lol), so I decided to give it a try today. Lo and behold, I did not see any HR zone information on my readout when I’ve always been able to for auto-tracked runs. I was confused and thought maybe this was just the default setup for manually tracked runs, even though it makes no sense, so I tried googling it, but nothing came up. Then I came to the Fitbit forum and yours is the first post I see, turns out it hasn’t always been like this! Really hoping for a solution here as I rather liked the display of Fitbit’s GPS route and don’t want to go back to auto-recognition.

[hicksiehx]

Hi mirikat - It's really cool feature and the main reason I bought my FitBit and I am really annoyed it is not working anymore. I've tried to attach a screen shot of one of the data screens you used to get. Of course you have the mapping as well. I also export to Strava and it becomes even more powerful. Cheers.

[RBotes]

been having the EXACT same problem for the last week!!

love my Alta and had it for more than 2 years, but having doubts....

[RBotes]

tried it. no luck

[SunsetRunner]

That’s the same date it last worked for me, too.