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Battery life not lasting - My experience with Support

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‎12-18-2019 06:51 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

‎12-18-2019 06:51 - last edited on ‎08-20-2020 20:01 by Fitbit Moderator

Bought Alta HR for my wife in summer of 2018 

gave it to her at Christmas

she started using it summer of 2019

 

battery now won’t hold charge after 6 months of use

dies after maybe 90 minutes after app says full charge


did all the stuff the forums say to do

called support- did nothing

escalated to Ricardo - call centre manager - did nothing

 

 

to add insult to injury they offered me 25% off their regular price

which pretty well is the current promotion price available to everyone

 

so won’t be buying another Fitbit 

 

product is not reliable plus do you really want to support a company that makes the e-waste problem worse 

 

that’s my $0.02

 

Moderator edit: Subject for clarity

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‎12-20-2019 10:45

‎12-20-2019 10:45

Hello @2brski, welcome to the Community Forums! It's a pleasure to assist you today. Sorry for the delayed reply.

 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

 

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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