help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Battery life not lasting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-12-2019 10:33 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

‎12-12-2019 10:33 - last edited on ‎08-20-2020 18:17 by Fitbit Moderator

Hi,

 

I have tried to reset my Alta several times and I know the battery is fully charged and it goes blank within 1/2 hr. Please advise.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎12-12-2019 18:35

‎12-12-2019 18:35

Mine is doing the same thing the last 2 days. It's fully charged then I take it off to shower and it goes blank then when I charge it, says it's completely dead. 

Best Answer
0 Votes

‎12-13-2019 14:40 - edited ‎12-13-2019 14:41

In response to JustAsh87

‎12-13-2019 14:40 - edited ‎12-13-2019 14:41

Hello @JustAsh87 and @Carolyn0702, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared in both of your posts, thanks for troubleshooting this situation prior to posting too. Let me share with you that the battery of our Alta device was designed to last 5 days but this also depends on how frequently you use it’s features. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. After doing so, please this help article for more tips and recommendations. 

 

Keep me posted and let me know if you have any additional questions.

Best Answer
0 Votes

‎12-13-2019 14:44

In response to RicardoFitbit

‎12-13-2019 14:44

The battery doesn't even last 5 days now and all I use it for is step tracking and time. I can't deactivate calls coming in on it anymore for some reason but there's no reason for it to be completely full then completely dead after taking it off to shower. No one calls me so it's not vibrating to death. There is something wrong with mine but I'll just spend $20 and get a smart watch from Walmart instead of spending $100+ on a device that lasts less then a year. 

Best Answer
0 Votes