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Battery life not lasting

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‎02-08-2020 08:58 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

‎02-08-2020 08:58 - last edited on ‎08-20-2020 19:45 by Fitbit Moderator

My Alta HR will go blank and not respond. I plug it into the charger and do a reset and it comes up showing the battery low but still charged. I leave it on the charger, it charges to full and I use it. I keep it charged but a day later or a week later it stops again. I have to repeat the process. Any suggestions.

 

Moderator edit: Subject for clarity 

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‎02-11-2020 11:08

‎02-11-2020 11:08

Hi @sechem, welcome to the Community Forums! Sorry for the delayed reply.

 

Thanks for bringing this to my attention and for your patience troubleshooting this uncommon behavior prior to posting, certainly your Alta HR is not working as the way it was designed. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? 

 

Let me share with you that the battery of our Alta HR was designed to last 5 days, but this time frame also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much. Then, please check this help article for more tips and recommendations. 

 

Keep me posted, I’ll be right here if you need anything else.

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‎02-11-2020 11:17

In response to RicardoFitbit

‎02-11-2020 11:17

After disconnecting from charger, from full charge to 25% charge roughly 15 mins. To dead after that about 10 minutes.I then plug it in the charger plugged into the wall. Do a reset. It comes up and cycle repeats.Has occurred consistently for the last 2 weeks. I not longer wear it because is a waste time.Steve Grant
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‎02-11-2020 11:24

In response to sechem

‎02-11-2020 11:24

Your prompt reply is appreciated @sechem.

 

Thanks for the details that were shared with me. Since the battery of your Alta HR is lasting a couple of minutes after fully charging it, I'd like to let you know that I contacted our Customer Support team on your behalf for them to provide you further assistance with this situation. That said, please keep an eye on your email because they'll be in touch with you in a timely manner.

 

Let me know if you have any additional questions.

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