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Battery life not lasting

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‎04-11-2020 12:20 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

‎04-11-2020 12:20 - last edited on ‎08-20-2020 17:50 by Fitbit Moderator

Fitbit Alta not holding a charge. I have tried to reset it. I did have this issues about 6ish months ago. I can not locate the number for customer service. 

 

Please help! I need my fitbit! 

 

Moderator edit: Subject for clarity 

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‎04-19-2020 17:04

‎04-19-2020 17:04

Hello @melissam87, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to my attention. Let me share with you that the battery of our Alta was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. To contact our Customer Support team, please check: Get Support

 

Keep me posted, I’ll be right here if you need anything else.

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