**THIS I S THE LONG EXPLANATION!, WITH MY STORY AND DETAILED DETAILS FOR THOSE WHO HAD THIER KID S SET IT UP..and NEEED A step by step.
SCROLL DOWN FOR A SHORTENED VERSION!! ... I REPLIED TWICE BELOW (with a version that doesn’t have chapters!!) ! Good luck... report back
( sorry- hope everyone gets to try this. Wasnt sure if I was supposed to REPLY to the initial question or the Last response.)
IF YOU HAVE PATIENCE... THIS IS WORTH A TRY: My ALTA HR went black and unresponsive at the same instant that I dropped my phone last Friday. It was dead until I got home and connected the charger. The green light was on and solid, but the screen was also spazzing... icons flashing fast. I tried everything (resetting several times, disconnecting, deleting and reinstalling the app, rebooting the phone, letting the device die, letting it die and stay dead over night, recharging and trying all these things again..). My screen went dark too so ONLY the green laser was on... this stage happened when ALTA had about a hour left till drain.
I gave up and ordered a used one off eBay.
It came on Tuesday evening and I felt better. This morning I pulled the dead one out of the drawer to swap bands... and I thought “why am I keeping this? Eh.. let’s try it one more time... just for S & G”
WELL I RECEIVED S&G ..LOL. .IT BEGAN TO CHARGE WITHOUT SPAZZING...I CHECKED IT IN A HALF HOUR... THE DARN THING IS WORKING PERFECTLY!!!
I THINK MY ALTA (AND HOPEFULLY YOURS TOO)...JUST NEEDED A 5 day VACAY to COMPLETELY...unwind and drain!
THE ALTA HR has to die, then continue to drain...while sitting in the drawer and get ignored for 4-5 days...to take the battery and all it’s teeny parts.. BEYOND DEAD!!
So- it’s worth a shot.
*Go into BLUETOOTH AND “forget this device” on bluetooth** IMPORTANT!!
*TURN OFF BLUETOOTH (try not to turn on BT at all) while we wait.
*Disconnect MR. Spazz from the app. “REMOVE THIS ALTA HR”
*Delete the FITBIT app...
*Put Mr. Spazz in a drawer and come back in 4-5 days. (Don’t know if my reconnect order had anything to do with the magic that occurred, but here’s what I did.)
On day 5 (this morning) I got it out of the drawer and tapped...he was still unresponsive.
GO CONNECT THE CHARGER WHERE IT WONT GET DISTURBED AND WHERE YOU CAN REACH IT....IT NEEDS STAY CONNECTED FROM HERE ON OUT AND DURING ACTIVATION.
*TAP as soon as you clip.. may be a few times...to see a “completely” empty battery symbol (it is dead AND overly drained). Reset buttons didn’t work at this point.
*WAIT A MINUTE OR 2- tap again. if you catch it, you’ll see an empty battery symbol WITH a teeny charge symbol in it..the reset buttons still didn’t have enough juice to work. * I DIDN’T TOUCH THE BUTTONS OR ATTEMPT ANOTHER RESET AGAIN!
*WAIT A MINUTE OR 2- tap again, it should show the symbol filling and the diamond..MOST IMPORTANT OT ME— SPAZZ was not being SPAZZY! It showed me the fill level, the diamond and then went dark
*WALK AWAY! DON’T CHECK FOR THE GREEN LASER!
*COME BACK IN A FEW HOURS and tap... WHEN BATTERY IS FULL...GIVE IT ANOTHER 15 minutes...😄
**LEAVE THE CHARGER ALONE... RESIST CHECKING TO SEE WHAT THE GREEN MONSTER IS DOING!
*WHEN SPAZZ IS OVERLY CHARGED, LEAVE IT CLIPPED AND SET UP YOUR PHONE.
*TURN ON your phone’s Bluetooth (SHOULDN’T SEE ANY ALTAS in that list lol) MAKE SURE THE LISTED DEVICES ALL SAY “DISCONNECTED.”
*Re-download the Fitbit app.
*Go through the activation process WITH the charger still connected.
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** DURING THIS SET UP... TURN THE HEART MONITOR TO ***OFF***FOR NOW!!!
*******ALSO TURN OFF “ALL DAY SYNC” WHILE YOU ARE IN THERE!
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*Don’t go back to the Bluetooth list on your phone...just make sure it’s on... and let the app do the rest of the connection.
* SUMMARY- LONG STORY LONGER. CONCISE STEPS: disconnect and delete anything FITBIT on your phone (“forget” Alta in Bluetooth list if it’s still there). Put Spaz or Kermit (or stupid) in a drawer for 4-5 days.. be BE PATIENT. Rescue Spaz and charge till FULL... turn on Bluetooth, Download new app, activate Alta Hr the way the app instructs..LEAVE THE CHARGER CONNECTED. WE DON’T WANT TO KNOW WHAT THE GREEN MONSTER IS DOING UNTIL ITS completely set up. When it’s fully connected to the app, cross your fingers
unclip charger...
*IF you are blinded by the light (SIDE NOTE-if you just sang that line, cyber high five to fun minds! 👍🏼🙏🏼. Lol) AGAIN-If that light is still stuck on stupid... I’m sorry... You just lost 5 days of your your life and I hope you stayed a bit fit. 😄take a deep breath and know that you tried everything. Get yourself a working device.
If your band magically came back from Zombie Land... let me know bc im curious! I’m excited...I don’t need 2 lol, but who knows how long this magic will last.
