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Black screen and green lights won't turn off

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‎03-17-2019 19:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

‎03-17-2019 19:58 - last edited on ‎08-20-2020 20:08 by Fitbit Moderator

Fitbit was fully charged the night before. The battery drains within a day. Today the screen went black. App said it was dead but the HR lights were solid green and wouldn’t turn off. 

 

 

Moderator edit: subject for clarity

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127 REPLIES 127

‎05-26-2020 15:01

In response to AdrienneP

‎05-26-2020 15:01

I have the same issue, read through all 6 pages of this thread, and executed all of the ideas.  My Alta HR has been used for 21 months.  Now what?  Will Fitbit repair them?

 

I don't think these devices should be disposable and at such a short period of time.

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‎05-26-2020 16:57

‎05-26-2020 16:57

I had the same issue... but my screen wasn’t completely black... you could see a shadow of the  pixels in certain light. I knew that the battery was good as I had plugged it the day before, but I plugged it anyway. Left it for a few minutes but still nothing. I tapped it, like I used to do to switch screens and it came suddenly back on! Don’t know how long it’s going to last though...

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‎05-26-2020 19:27

In response to MyriamLM

‎05-26-2020 19:27

I got mine to work by putting it in the fridge or freezer for a couple of hours.
(As suggested on here!)
It did eventually die so I bought a new one.

Sent from my iPhone
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‎05-26-2020 21:07

In response to AmyLea

‎05-26-2020 21:07

Thank you for going through the trouble of all that to tell us what happened! 

I am relieved to know that others have had this exact issue and got it to come back from the dead!

I will let mine completely do the same and in 5 days, reinstall and recharge and hope it stops dying each night. 

Thanks again!!

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‎05-26-2020 21:15

In response to LiliyaFitbit

‎05-26-2020 21:15

It's  2020, and I have this issue. I've had 2 fitbits, and am not getting any sleep data as it charges overnight and is dead again by day's end. Is there a fix for this? Has a solution been found? 

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‎05-27-2020 06:51

In response to norasu79

‎05-27-2020 06:51

I don’t think so, I believe mind has just ran it’s course, had it for 5 years. Right now I just keep syncing and charging it about every other day. Not sure what the life span is, but I believe mine is really for the drawer grave!

Sent from my iPhone
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‎05-27-2020 08:05

In response to wvwife77

‎05-27-2020 08:05

Awesome if you got 5 years! I got less than 3. I was going to get an Inspire
but Staples offered me an Alta for the same price with a $7 extended warrantee.

Sent from my iPhone
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‎05-27-2020 20:03

In response to AdrienneP

‎05-27-2020 20:03

Thanks for your reply!

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